General
Connecting social platforms & external bank
Banking
Turnaround time
International
Limits
Invoices
Taxes
Juice Funds
Teams

How can we help you?

General

What is Creative Juice?

Creative Juice is banking, financing and business tools for creators. Everything you need for your creator business, all in one place.

When was Creative Juice founded?

Read our About Us page here.

Why do I need a business banking account?

Creators are businesses and every business needs a business banking account. Business bank accounts separate your personal income and expenses from your business income and expenses. This separation saves you time and potentially thousands in dollars in tax savings.

Do you charge overdraft fees?

No! We have no monthly fees, no minimums and no credit checks.

Should I pick sole proprietorship or LLC?

Both structures are legitimate businesses. The biggest difference is that LLCs provide you with liability protection in case someone sues you, but keep in mind there are also a bit more expenses to set up and maintain an LLC. A sole proprietorship is the simplest option and works if you don’t have any large personal assets and your business activities create minimal liability exposure. If you own large personal assets like a house, an LLC will provide you with more liability protection. Sign up for our newsletter at the bottom of our website and we will send you a free business entity comparison chart.

Can I start an account as a sole proprietorship and then become an LLC?

If you need to make this update, you’ll need to create a new Creative Juice account with a separate email. If you run into any issues, contact our support team here.

Connecting social platforms & external bank

What platforms can I link to my Creative Juice account?

Currently Creative Juice supports seven platforms: YouTube, Instagram, Patreon, Tiktok, Twitch, Twitter and Facebook. As we grow with the Creator Economy we expect this number to rise. Please let us know what platforms you want to see next!

My data isn’t showing up correctly for my channels. How do I adjust?

We update your metrics on a weekly basis. Your metrics appear in the bottom right corner of your dashboard. Check again in a few days and if you’re still encountering issues, please contact us here.

How do I link an external bank to my Creative Juice account?

On the right side of your dashboard you’ll find the Add money window:
You’ll then be prompted to Connect a bank account.
This will bring you to our shared interface with Plaid:
Follow the steps and choose your desired partner bank:
If your bank is not listed, scroll all the way to the bottom and select Link with Account Numbers
Once you enter the relevant information (routing number and account number), two small deposits will be sent to your account to confirm it has been linked safely.
Upon returning these deposits to the sender, your account will be linked and you’re good to go!
If you have any issues with the external bank linking process please find Plaid’s FAQ here or contact us here.

Banking

How do I cash checks?

Currently we do not have a feature for you to cash checks. We recommend you use another option to cash the check, and then do an immediate transfer to make sure you’re keeping all your business income in the same place.

Is my wire info the same as my DDA info?

Yes! This info can be easily copied and pasted from the Account Details window on your Transactions page.
Simply click “View details.”

And then click the copy icon.

What is my digital card?

We offer both digital and physical debit cards. Your digital card lets you instantly start spending online, and on Apple and Android Pay. If you’d like a physical card for your in-person spend, you can request one and we’ll mail it to you. You can receive rewards, discounts and more from partners you actually care about with either Juice card.

How do I pay my team with Creative Juice?

You have many options to pay your team through Juice. You can use P2P, ACH or wire.

How do I use the rewards program?

You can build your business and earn discounts and rewards every time you spend on your debit card. Receive rewards and discounts from Laylo to Lickd to Patreon to TubeBuddy. We have partners you actually care about. Check them out here.

Turnaround time

How long does it take to receive my Creative Juice debit card?

You can start spending with your digital card right away. Load your digital card into your Apple or Android Pay for your in-person spend. Once you fund your account, you’ll be able to order a physical Juice debit card. It’ll arrive within 15 business days after you order.

How long does it take to wire money?

Wires can take up to 2 business days excluding federal holidays and weekends.

What is ACH and P2P turnaround time?

If you have a Creative Juice account, P2P is instant and ACH can take 3-5 business days.

International

Can I send international wires?

Coming soon! If you need to send an international wire today, try using Wise. Wise will also let you receive international wires.

Is Creative Juice accessible for creators outside the United States?

In order to set up a Creative Juice account, you need a US registered business entity. If you’re a creator outside the US interested in setting up a US entity, try using Doola.

Limits

What is my withdrawal limit?

Refer to information regarding limits here.

Can I increase my limit?

Yes! Please contact support here.

Invoices

How do I receive payment when I send an invoice?

Every invoice includes your account and routing information for a seamless deposit experience. Recipients can either use bill pay or send a wire.

Can I adjust the payment status of the invoice manually?

Yes, you can adjust payment status by selecting the three dots next to "Created by" when generating your invoice.

Can I delete an invoice?

Yes, you can delete an invoice by selecting the three dots next to "Created by" when generating your invoice.

Can I resend an invoice?

Yes, you can resend an invoice by selecting the three dots next to "Created by" when generating your invoice.

How do I send a reminder invoice?

You can easily reshare an invoice by manually creating another one.

Taxes

How do I save money on taxes?

If you run a creator business, you qualify for tax write-offs. Tax write-offs help you save money in taxes. The first step is to track all your creator income and expenses in your Creative Juice banking account. Keep business separate from your personal expenses – separation is a key input for the IRS. Stay in the know with Juice creator education here.

How do I know if an expense is a business expense?

If you’re starting a business, you’re going to have expenses. Fortunately these expenses are pretty straightforward as long as you track them in a separate banking account with Juice. Think about what powers your business and write it off. Some examples of expenses you might be able to deduct: your cellphone bill, your workspace and the utilities you use to power that space, start-up costs like an LLC incorporation, equipment like your desk, green screen, recording gear, repairs, WiFi, insurance premiums, video equipment, web hosting fees and even that lunch meeting with your partner. Stay in the know with Juice creator education here.

Can I deduct fees for Juice Funds?

Yes! Juice Funds are tax-deductible!

Juice Funds

What is Juice Funds Refresh and Juice Funds Reserve?

Creative Juice understands life changes fast and creators need cash on their terms. That’s why we rolled out Juice Funds Refresh and Reserve, so creators can choose funding based on their needs. With Refresh, you can get money in the bank today for your existing YouTube content, with deals as short as 3 months. With Reserve, creators can receive up to $2M in funding to grow their business and access the exclusive Juice community, with deals starting at 1 year. Refresh is a great option for those short-term needs like upgrading your equipment, while Reserve can help you accomplish your long-term dream such as launching a merch line or podcast.

How does Juice choose which creators to fund with Juice Funds Reserve and Juice Funds Refresh?

We aim to work with high-integrity creators with a passion for what you’re creating. It's also important to articulate a clear vision for how our capital will help your business grow. We take many metrics into account including business engagement, historical and estimated future revenue, views per video, cross-platform strategy, business tenure, clarity of business vision and how you’ll use Juice Funds to realize that vision.

How do I know if I’m eligible for funding? How do I apply and when should I expect to hear back?

Juice Funds Reserve:‍

Must be US-based and monetizing on YouTube, Patreon, Facebook or Twitch.
In compliance with platform policies
Creator applying is the owner of the content and is able to make business decisions on behalf of the creator business
Once you submit an application here, we will get back to you if you’re eligible with a funding offer. You are always welcome to re-apply or sign up for our full-service banking platform.
‍Turnaround time: After filling out the application, we will be in touch if you qualify.‍
Creator applying is the owner of the content and is able to make business decisions on behalf of the creator business

‍‍Juice Funds Refresh: ‍

Must be US-based and monetizing on YouTube.
In compliance with platform policies.
Creator applying is the owner of the content and is able to make business decisions on behalf of the creator business.
‍Turnaround time: Please follow the steps by clicking here. Then, you will be prompted to set-up time with our Creator Partnerships team to finalize an offer. After we receive all the requested information from you, we can provide a funding offer in as short as 1-week.

Do I give up creative control by taking an investment from Juice?

We are committed to supporting creators fairly and transparently. With Juice, you always own and control your intellectual property. This is not a joint venture — you retain full ownership of your business and channels. This is also not a debt obligation either. Ultimately, our goal is to align incentives with you, so that we grow as you grow.

Are platforms outside of YouTube considered in a Juice Funds Refresh deal?

At this time, we are only offering Juice Funds Refresh for YouTube channels. Stay tuned as we grow!

How are Juice deals different?

1) 100% creator control. You stay in full control of your existing and future content.
2) Say goodbye to long-term commitments. Juice deals are 3 months to 3 years allowing you to choose a deal on your terms.
3) Our relationship is built on trust. We talk to every creator we fund to create win-win deals.
4) Payouts are easy. We auto debit our share from your Juice banking account. Plus, you can spend the funds instantly on your Juice debit card.
5) 24/7 access to a dedicated Juice Funds team member and exclusive access to Juice’s community of industry experts to help you grow.

As a creator, how can I use the funds from Juice Funds Refresh or Juice Funds Reserve?

Creators can use funds to grow their creator business. We’ve seen creators use funds to purchase studio space, hire freelance help, upgrade their production equipment, attend industry events, travel to new filming locations and more.

Can I participate in both a Juice Funds Refresh and Juice Funds Reserve deal?

No, you can only participate in either a Juice Funds Refresh deal or a Juice Funds Reserve deal at any given time.

How does Creative Juice determine the dollar amount for Juice Funds Refresh?

Creative Juice uses its proprietary algorithm to forecast what you will potentially earn based on your YouTube data. That is our initial estimate offer and then we will follow up with an exact offer within 1 week.

What is Creative Juice’s typical revenue share for Juice Funds Reserve?

No creator business is alike. We present personalized deals that work both for you and Juice. In spirit, the deals work so that if you use the money to grow Creative Juice will participate in the upside.

What if I am an MCN or have an agent or manager? Can I still receive funding?

Sure thing! We work with lots of creators who are with MCNs and lots of creators who have an agent or manager.

Are Juice Funds Reserve and Juice Funds Refresh loans?

Juice funding options are not loans and do not have interest charges or fixed repayment amounts. Instead, Creative Juice provides creators with capital in return for all or a portion of future revenue generated by certain content. In other words, Creative Juice only gets paid based on what creators actually earn. We’re committed to supporting creators fairly and transparently, and we’d be happy to provide more information about how our revenue-based structure works if you have specific questions.

What happens if I want to pull out of the deal or I can’t keep up with content commitments?

We have a clause in our agreements where you can buy out of the contract early. No questions asked!

Where can I find out more information about funding?

Head to our funding page to find out more information or contact us at investments@getjuice.com.

Teams

What is the team's function?

Securely collaborate with your manager, partner or agency to stay on the same page. You can give shareable access to anyone on your team.